Refund & Returns Policy – Pure O Fresh
At Pure O Fresh, your satisfaction is our top priority. We take great pride in providing high-quality natural oils, herbal products, and wellness items. However, if you are not fully satisfied with your purchase, we are here to help.
1. Returns
You may return most new, unopened items within 7 days of delivery for a full refund or exchange, subject to the following conditions:
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The product must be unused, sealed, and in its original packaging.
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Items must be returned with a proof of purchase (order confirmation or invoice).
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Products that have been opened, used, or damaged after delivery are not eligible for return unless they are defective or incorrect.
2. Non-Returnable Items
Due to hygiene and safety concerns, the following items cannot be returned:
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Opened bottles or containers of oils (mustard, olive, castor, etc.)
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Honey jars/bottles that have been unsealed
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Any item labeled as “final sale” or “non-returnable” on the product page
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with:
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A description of the issue
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Clear photos of the item and packaging
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Your order number
We will arrange a free replacement or offer a full refund after verification.
4. Refund Process
Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If approved:
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Refunds will be processed to your original method of payment within 7 business days.
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In case of Cash on Delivery (COD), refunds will be made via bank transfer or store credit (as per your preference).
5. How to Initiate a Return
To request a return or report an issue, please contact our support team:
📧 Email: info@pureofresh.com
📞 WhatsApp / Call: 0331 2471247
6. Cancellation Policy
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Orders can be cancelled before they are shipped.
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Once an order is shipped, cancellation is not possible, and the standard return process applies.
📌 Important Notes:
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Shipping fees are non-refundable unless the return is due to a company error (damaged or incorrect items).
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Pure O Fresh reserves the right to deny any return or refund request that does not meet the above conditions.